Frequently Asked Questions

Our team starts deliveries at 8am and collects equipment no later than 9pm every day of the week, even on STAT Holidays. If you have set times for your venue we will prioritize your party’s set up and pick up times around the rest of the bookings to make sure we are in and out by your requested time. If your party is outside of our work hours we can add additional hours for $50/hour rate. This can only be accommodated if enough notice is provided for us. 

There is a lot of behind the scenes work going on with preparations for each event that our clients don’t see or think of and as any self-employed person, we see the need to draw healthy boundaries with how much we value our own time. With this being said, our minimum rental amount is $250+gst. If you or anyone you know is a low-income family who would love to provide the ultimate fun for their kids’ birthday please email us and we will enter you/ your friend to our annual ‘donation draw’.

We offer equipment suitable for both indoor and outdoor events. Be sure to specify your event location when placing your order so we can provide the appropriate setup for you. (tarps, extension cords, white fence etc)

Please note that all outdoor events are closed between the second week of October till the first weekend of May each year. We do NOT set up outdoors if extreme wind, thunderstorm, rain, snow or below 5 Celsius degree is predicted for your event’s date. We reserve the right to cancel the delivery and you may postpone it to another date (deposit carries over). If unforeseeable weather change occurs we kindly ask that you notify us ASAP so we can come to collect the equipment without any damages.

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Please please please! Have a plan B if you are planning an outdoor event! This makes everyone's life easier. For all indoor events, this policy is only relevant if a severe weather warning is in effect and we are unable to leave the warehouse for deliveries. In that case we will get in contact with you to make a satisfying resolution.

Dreamland Rentals YYC primarily serves Calgary and surrounding areas. Delivery fees are included in our packages when booked for events that are inside the city limits of Calgary. If you are planning an event that is outside of the city please contact us with the location and we will send you a quotation according to kms. 

We may travel to neighboring provinces for larger events (eg. weddings). Please contact us if you are looking to rent from us and your venue is outside of the province of Alberta.

We offer a complimentary pre-event complimentary consultation of your preferred method (phone call, text, Instagram message, messenger, zoom, FaceTime you name it) and we can discuss preferences, vision, budget, and other factors to best accommodate your party. You can book it at the ‘Contact Us page’ or click on the “Let’s Talk About Your Event link”

We ask that you do not overcrowd our equipment and let each player participate. Therefore, adult supervision is required for the full duration of the rental period.

Each package has different weight/number of kids/and age limitation. You may find recommendations at the product description for each item or ask at the time of consultation or delivery.

You may browse our options online and make your selection then go through the steps leading to check out. We ask that you read the rental agreement carefully before signing and submit detailed information and full payment to reserve the date.

If you are unsure what to book or cannot get what you envisioned through the website’s booking process, you may contact us via email or phone to set up a complimentary consultation call.

We kindly ask that you measure/ask for measurements of your area before finalizing your booking. If for some reason it still does not work out (posts were not taken into consideration, light fixture is too low for the bounce house etc.) we will work with what we have and make modification with the layout. In that case we cannot guarantee the most aesthetic look. We will prioritize safety of the children at all times.

If you love our equipment but are short on sqft a common practise is to separate the play areas into two corners/sections to limit the sense of crowdedness.

We also ask that you move all furniture out of the way (BBQs, tanning beds, TV stand, sofa, coffee tables etc) PRIOR to our arrival. Our delivery team is NOT allowed to move your personal belongings due to liability reasons and lack of time during busy delivery days.

Dreamland Rentals YYC believes in full transparency, therefore, we always display everypossible surcharges or additional fees in our rental agreement/liability waiver form. If you carefully review it there should not be any surprises for you.

Most common surcharges happen due to face paint, glitter, shoe marks, or damages to products (due to key chains, sharp toys etc.) These can all be avoided by respecting our highlighted play rules.

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To secure a booking we require full payment up front. If you need to cancel your reservation you have the option of rescheduling the event within the next 12 months of the original booking date or to cancel if you wish. Bookings are non-refundable. 

Usually we are done within 60mins, however, this really depends on the package you select and how intricate details you need with the decor/balloon work/decals etc. We can advise you once we know your selected package.

Your selected package/items, balls for the ball pits, mats, tarps, extension cords, air blowers, play rules signs, marketing material (brochure or business cards for your guests), cleaning materials and labor, delivery within the city limits of Calgary, set up, take down, pre-event consultation/design are all included with the fees you see displayed.

Additional charges apply for personalized vinyl decals, balloons, cut outs, extra ball color (mix of 2 is included) etc. If you require a generator, we are able to supply it for you as well for additional cost. Please reach out directly to discuss quotations.

We thoroughly sanitize every equipment prior to each event so that everything is ready to go and also go through all items on site with hypoallergenic wipes to make sure there is no dust accumulated from transportation and because we value each client and their children’s health and safety we also ask that they value our equipment in return and return them with no major cleanliness issues. We acknowledge that it is impossible to have it all meticulously clean while children play, however, if adult supervision is given and the play rules are adequately followed there should not be any extra charges. Please refer to our rental agreement/waiver form to see in which cases extra cleaning fees apply.

Yes, you absolutely can. However, we recommend that you do it at the earliest time possible so we can guarantee the availability of the same items for the other selected date. Time changes are easier to accommodate even on shorter notice (at least one week notice is required to ensure we have enough delivery team members and vehicles ready to go).