FAQs

Our team starts deliveries at 9am and collects equipment latest at 8pm. However, we can be
slightly flexible depending on the days. (how many other rentals we have to plan around etc.)
If you have set times for your venue we will prioritize your party’s set up and pick up times
around the rest of the bookings to make sure we are in and out by your requested time.

There is a lot of behind the scenes work going on with preparations for each event that our
clients don’t see or think of and as any self-employed person, we see the need to draw healthy
boundaries with how much we value our own time. With this being said, our minimum rental
amount is $200+gst.
If you or anyone you know is a low-income family who would love to provide the ultimate fun
for their kids’ birthday please email us and we will enter you/ your friend to our annual
‘donation draw’.

Yes, we offer equipment suitable for both indoor and outdoor events. Be sure to specify your event location when placing your order so we can provide the appropriate setup.

Please note that all outdoor events are closed between the second week of October till the first
weekend of May each year. We do NOT set up outdoor if extreme wind, thunderstorm, rain, or
snow or below 5 Celsius degree is predicted for your event’s date. We reserve the right to
cancel the delivery and you may postpone it to another date (deposit carries over).
If unforeseeable weather change occurs we kindly ask that you notify us ASAP so we can
come to collect the equipment without any damages.
Please please please! Have a plan B if you are planning an outdoor event! This makes
everyone’s life easier.
For all indoor events, this policy is only relevant if a severe weather warning is in effect and we
are unable to leave the warehouse for deliveries. In that case we will get in contact with you to
make a satisfying resolution.

Dreamland Rentals YYC primarily serves Calgary and surrounding areas. Delivery fees are
included in our packages when booked for events that are inside the city limits of Calgary. If
you are planning an event that is outside of the city please contact us with the location and we
will send you a quotation.
We may travel to neighbouring provinces for larger events (eg. weddings). Please contact us if
you are looking to rent from us and your venue is outside of the province of Alberta.

We offer a complimentary pre-event consultation of your preferred method (email, phone call,
text, Instagram message, messenger, zoom, FaceTime you name it) and we can discuss
preferences, budget, and other factors to best accommodate your party.

We ask that you do not overcrowd our equipment and let each player participate. Therefore,
adult supervision is required for the full duration of the rental period.
Each package has different weight/number of kids/and age limitation. You may find
recommendations at the product description for each item.

You may browse our options online and make your selection then go through the steps leading
to check out. We ask that you read the rental agreement carefully before signing and submit a
50% down payment to reserve the date.
If you are unsure what to book or cannot get what you envisioned through the website’s
booking process, you may contact us via email or phone to set up a complimentary
consultation call.

We kindly ask that you measure/ask for measurements of your area before finalizing your
booking. If for some reason it still does not work out (posts were not taken into consideration,
light fixture is too low for the bounce house etc.) we will work with what we have and make
modification with the layout. In that case we cannot guarantee the most aesthetic look. We will
prioritize safety of the children at all times.
If you love our equipment but are short on sqft a common practise is to separate the play areas
into two corners/sections to limit the sense of crowdedness.
We also ask that you move all furniture out of the way (BBQs, tanning beds, TV stand, sofa,
coffee tables etc) PRIOR to our arrival. Our delivery team is NOT allowed to move your
personal belonging due to liability reasons.

Dreamland Rentals YYC believes in full transparency, therefore, we always display every
possible surcharges or additional fees in our rental agreement/liability waiver form. If you
carefully review it there should not be any surprises for you.
Most common surcharges happen due to face paint, glitter, shoe marks, or damages to
products (due to key chains, sharp toys etc.)

To secure a booking, we require a 50% down payment, which is fully refundable within 2 weeks
of your booking date. After the 2 weeks grace period you may decide to reschedule the event
within the next 12 months of the original booking date or to cancel.

Usually we are done within 30-60mins, however, this really depends on the package you select
and how intricate details you need with the decor/balloon work/decals etc. We can advise you
once we know your selected package.

Your selected package/items, balls for the ball pits, mats, tarps, extension cords, air blowers,
play rules signs, marketing material (brochure or business cards for your guests), cleaning
materials and labor, delivery within the city limits of Calgary, set up, take down, pre-event
consultation/design.
Add ons are vinyl decals, balloons, cut outs, extra ball color (mix of 2 is included) etc.
If you require a generator, we are able to supply it for you. The total cost for 4 hours is $75 and
every additional hour is $50/hrs.

We thoroughly sanitize every equipment prior to each event and also go through all items on
site with hypoallergenic wipes to make sure there is no dust from transportation and because
we value each client and their children’s health and safety we also ask that they value our
equipment in return and return them with no major cleanliness issues. We acknowledge that it
is impossible to have it all meticulously clean while children play, however, if adult supervision
is given and the play rules are adequately followed there should not be any extra charges.
Please refer to our rental agreement/waiver form to see in which cases do extra cleaning
fees applies.